Frequently asked questions

In a private cremation, your pet is cremated alone and their ashes are returned to you. In a communal cremation, several pets are cremated together and ashes are not returned; they are scattered in a natural, private setting that becomes their final resting place. Both are carried out with the same care.

Yes, with a private cremation. Our equipment has individual chambers, so your pet is kept on their own from start to finish, and every private cremation comes with a certificate of cremation.

Each pet receives an ID tag at pickup that stays with them through every step.

In a private and peaceful setting overlooking the Lake of the Ozarks.

There is no wrong choice. Private cremation is right for families who want to keep their pet's ashes at home, scatter them somewhere meaningful, or have them made into a keepsake. Communal cremation is a gentle, lower-cost option for families who don't need ashes returned. Not receiving the ashes back does not mean you love your pet any less.

Yes. We are a small animal facility, caring for pets from birds and rabbits up to large dogs.

The simplest way is to ask your veterinary clinic for a cremation with Affinity; most of the clinics we serve arrange everything for you. You can see the clinics we serve on our Clinics we serve page, or call us at (573) 875-7825.

Call your veterinary clinic, or call us at (573) 875-7825, and we'll explain your next steps.

Yes. Call us at (573) 875-7825 and we'll tell you how we can help. Your veterinarian is also welcome to contact us about working together.

Please contact one of our partner clinics, and they will take care of the details for you.

Unfortunately, we do not have a place in our facility for you to say goodbye to your pet.

Your veterinary clinic will discuss the options with you. The cost depends on the size of your pet and the options you choose.

Cremations are paid through your veterinary clinic. Memorials ordered on our website are paid securely through Square.

We're available for phone calls and emails on weekdays from 7:30 am to 4 pm.

Typically within 2 weeks after we receive your pet from the clinic, and up to 6 weeks when specialty items are ordered.

We return your pet to the clinic they came from.

Your pet's ashes come home in a size-appropriate container chosen through your veterinary clinic.

Yes. You can order any time from our website.

Yes. Every private cremation comes with a certificate of cremation.

We offer wooden and metal urns, small keepsake urns you can carry with you, handcrafted paw prints, and memorial jewelry made with your pet's whiskers, hair or ashes.

Urn size depends on your pet's weight. If you're unsure, call us and we'll help you choose.

We take an ink print of your pet's paw, engrave it into a wooden plaque with your pet's name below it, then color it and seal it with a smooth finish.

Yes. We can make a plaque from any ink print, even one taken long ago.

Your pet's whiskers or ashes are carefully set into a custom-colored setting under clear, jewelry-grade resin and glass. You choose the color.

Choose them on the product page before you add it to your cart. Add any other details in the Order special instructions box in your cart, or call us at (573) 875-7825.

Because each piece is made just for your pet, custom orders are final and can't be returned. Please check your details before checkout, and call us first if you have any questions.

Yes. At checkout you can choose to have your order returned with your pet's ashes or shipped to you. Put those details in your note at checkout.

Yes. Pets are family, and losing one can hurt as much as losing any loved one. There's no right way or timeline to grieve.

You don't have to go through this alone. Local counselors and support groups can help.

Your veterinarian is the best person to talk with about your pet's care, comfort, and end-of-life decisions.

Always. Call (573) 875-7825 or send us a message. There's no question too small.

We partner with veterinary clinics across Missouri, from Columbia and Jefferson City to the Lake of the Ozarks, Springfield, Branson, Kirksville and the St. Louis area. See the full list on our Clinics we serve page.

We have scheduled pickups throughout the week for each area's clinics. Please ask us for the details.

Each pet has an ID tag from pickup that follows them through the whole process.

Clinics are billed monthly, by email at the end of the month.

Yes, we would be happy to provide you with materials.

Call (573) 875-7825 or send us a message, and we'll be happy to get back to you.